Got Questions?

Where is Swell Shelter located?

Swell Shelter is a pop-up glamping business, we are not permanently set up in one location. We operate out of Leopold, VIC but service all of Victoria - we even travel as far as South Aus and NSW! Transport fees do apply to areas outside of the Geelong area.
How many tents are available?

At full availability we have: 45 x 4M Tents, 25 x 5M Tents and 1 x 6M Emperor Tent
How do I book?

Please email us to start your booking process, we promise it is easy and we pride ourselves on top notch customer service! It is handy to have some information lined up about your event, for example event date, event address, number of tents required, etc. The more info you have in your initial email, the faster we can book you in!
How do I pay? Can my guests pay for themselves?

We have two options for payment/booking: You organise the tent bookings and we will generate one invoice including the tents you require and our travel fee. To secure the booking we will require a 25% deposit of this invoice. We send through a link for your guests to book and pay directly through us (meaning you don't have to organise any guests bookings). If you choose this option, we will require the travel fee from you as a deposit.
Is there a booking minimum?

Yes, we have a booking minimum of 10 tents, for some popular dates like the March long weekend or NYE, this may be increased. If you secure you're booking and end up not reaching our booking minimum, we will still require the travel fee quoted for the minimum tent amount.
Do I have to set up the tent myself?

No - Swell Shelter will pitch your glamping tent, make your bed, and perfect the interior. You then arrive at your glamping village to a beautifully decorated clean oasis and be able to kick-start your event with comfort, style and ease. For check out, all you have to do is zip up your tent, then we will arrive later to pack it all up. Cleaning, laundry and pack up is all included, no need to strip beds :)
Are toilets and showers provided?

No - however we recommend getting in touch with Paddock Dreams for the most luxe portable toilets/showers for any kind of event. We do have a few other contacts, so if you are struggling to find something please let Ness know!
What bedding is provided?

We use self-inflating foam mattresses in both single and double mattress sizes along with a high loft mattress topper, fitted sheet, doona and pillow with covers included, high quality throw blankets and cushions from our besties, Pony Rider.
Can we bring our pets?

As much as we love your four-legged friends, we don't allow pets in the tents. If there is evidence of pets being in the tents we will charge a cleaning fee of $220.
Is there a cancellation policy?

Yes, we understand sometimes things happen and plans get changed. That being said we do urge to our clients to let us know ASAP. Once a deposit/transport fee used as deposit is paid, your date and amount of tents will be locked in. If you happen to cancel, your deposit will not be refunded. Full payment is required 30 days before your event Any cancelation with less than 30 days notice is refunded 50% Cancelations 7 days and less notice are non-refundable. If the booking minimum is not met the quoted travel fee for the minimum amount of tents will still be required. These cancellation and refund policies also apply to your guests booking their own tents through our online booking system. Please contact us if you need more information as we want this to be an easy and smooth process